FAQ

Frequently Asked Questions

What should I do if I experience an accident or breakdown before help arrives?

If you’re in an accident or experience a breakdown, move to a safe location if possible, turn on your hazard lights, and contact us for assistance.

What information do you need when I call for help?

When you call, please provide your location, a description of your vehicle, the nature of the issue, and any other relevant details.

What types of towing, recovery, and transport services do you provide?

We offer a comprehensive range of services, including light-duty and some heavy-duty towing, accident recovery, vehicle transport, and emergency roadside assistance tailored to meet your needs.

Are your services available 24/7?

Yes, our services are available around the clock, 24/7, ensuring you have access to help whenever you need it.

Do you offer emergency roadside assistance?

Yes, we provide emergency roadside assistance services, including tire changes, jump starts, fuel delivery, and lockout assistance.

How do you determine the cost of your services?

Our pricing is based on a combination of factors, including the distance traveled, the time taken, and the type of vehicle involved. We’ll provide you with a clear estimate before starting any work.

Do you accept insurance for payment?

Yes, we work with various insurance providers. Please check with your insurance company regarding your coverage specifics.

What payment methods do you accept?

We accept a variety of payment methods, including cash, credit/debit cards, and e-transfer payment options for your convenience.

Are there any extra fees I should know about?

While we aim for transparency, certain situations—like challenging towing conditions—may incur additional fees. We’ll inform you of any extra costs before proceeding.

How quickly can you send a tow truck or recovery team?

We strive to dispatch a tow truck or recovery team within approximately 30 minutes, depending on your location and traffic conditions.

Do you serve my area?

We cover the greater edmonton area & surrounding areas. Please reach out to confirm whether we operate in your specific location.

What types of vehicles can you tow or transport?

We can tow a wide range of vehicles, including cars, trucks, motorcycles, and Vans. If you have specific needs, please inquire for details.

Do you have specialized equipment for towing unique vehicles like motorcycles or RVs?

Yes, we are equipped with specialized tools and equipment to safely tow motorcycles, Rvs, and other unique vehicles.

Are your drivers certified and trained in towing and recovery?

All of our drivers are fully certified and trained in towing and recovery operations, ensuring professional and safe service.

Do you adhere to safety regulations and industry standards?

Yes, we comply with all relevant safety regulations and industry standards to guarantee the safety of both your vehicle and our team.

Are your vehicles and equipment regularly maintained?

Absolutely! We conduct routine maintenance and inspections on all our vehicles and equipment to ensure optimal performance.

Will you assist with insurance claims related to towing and recovery?

Yes, we can help facilitate the insurance claims process for our towing and recovery services.

What level of liability coverage do you have?

We carry comprehensive liability coverage. Please contact us for specific details.

What happens if my vehicle is damaged during towing or recovery?

In the unlikely event of damage during towing, we have protocols in place to address the situation. We’ll work with you to resolve any issues.

Do you provide long-distance transport services?

Yes, we offer long-distance transport services to accommodate your needs.

If you have any more questions or need assistance, don’t hesitate to get in touch with us! We’re here to help. Please contact us by e-mail contact@alwaysroadside.ca